Swan Surgery - How to make an appointment to see your doctor or nurse at the surgery

Appointments

We are in the process of changing how our appointment system works, please click HERE for the full information.

It will not be possible to book/cancel online appointments from 13.02.13, you can however still request repeat medication online.

Home Visits

home_visit3 If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Name	Time	Monday	Tuesday	Wednesday	Thursday	Friday
Dr Cairns	early		as rota			as rota
Dr Cairns	am	8.20 - 12.30	8.20 - 12.30	8.20 - 12.30		8.20 - 12.30
Dr Cairns	pm	3.40 - 6.00	3.40 - 6.00	3.40 - 6.00		3.40 - 6.00
Dr Cox/Locum	am	9.00 - 13.00	9.00 - 13.20	9.00 - 13.00	9.00 - 13.00
Dr Cox/Locum	pm		5.00 - 6.00
Dr Holden	early		as rota			as rota
Dr Holden	am	8.20 - 12.30	8.20 - 12.30		8.20 - 12.30	8.20 - 12.30
Dr Holden	pm	3.40 - 5.50	3.40 - 6.00		3.40 - 6.00	3.40 - 5.50
Dr Buckley	early		as rota			as rota
Dr Buckley	am	8.20 - 12.30	8.20 - 12.30		8.20 - 12.30	8.20 - 12.30
Dr Buckley	pm	3.50 - 6.00	3.50 - 6.00		3.50 - 6.00	3.50- 6.00
Dr Cunliffe	early					as rota
Dr Cunliffe	am	8.20 - 12.30		8.30 - 12.30	8.40 - 12.30	8.20 - 12.30
Dr Cunliffe	pm	3.20 - 6.00		1.40 - 5.40	3.20 - 6.00	4.00 - 6.00
Dr Jacklin	am	8.20 - 12.30		8.20 - 12.30		8.20 - 12.30
Dr Jacklin	pm	3.10 - 6.00		3.10 - 6.00
Dr Bush	am	8.30 - 12.30		8.30 - 12.30		8.30 - 12.30
Dr Bush	pm			3.30 - 6.00
Dr Good	am	8.20 - 12.30		9.00 - 12.50		9.00 - 12.10
Dr Good	pm	3.20 - 6.00		3.20 - 6.00		3.20 - 6.00
Dr Mitford	am				8.50 - 12.30
Dr Mitford	pm			12.40 - 5.50	1.30 - 3.50

Things you can do to help your GP

smiling_doctor We appreciate how frustrating it is to be kept waiting for your appointment because your doctor is running late. We have listed some suggestions below that would help us run more to time:

1. Please arrive on time for your appointment

2. If the doctor is running late please be patient; it may be that someone has presented with a difficult problem and has taken more than the allocated time or that they have been called away for an urgent home visit. We hope you understand that it is important that the doctor needs some flexibility to deliver patient care of the highest quality.

3. Please think before your appointment about the issues that you would like to discuss.

4. If you bring a list, please prioritise the most important issues that you would like to discuss - we may not be able to cover all issues in one appointment and may ask you to make a second appointment.

5. If you feel you have a complex problem that you feel needs more than 10 minutes to sort out please ask the receptionist to book a double appointment.

6. Please switch off your mobile phone before your appointment.

7. Please make a separate appointment for every family member that wishes to discuss their health problem - we can only deal with one persons problem in each appointment.

8. If you have made an appointment to discuss the results of an investigation or Hospital consultation, please check with the receptionist that the results are availalble before attending the surgery.

9. Please cancel any appointment that you are not able to keep.

10. Please only leave your car in the car park whilst you are actually in the surgery. If you are going into town after leaving the surgery, please move your car to another car park. Patients are often delayed for their appointment because they cannot find a parking space.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Noticeboard

GP Partner Absence 2013

Dr Claire Cox is continuing to recover from her recent surgery.

Her locum Dr Asma Akther will continue to look after her patients until Dr Cox returns.

We are sure you will join with us in wishing Dr Cox well for a successful recovery and return to the practice soon.

-------------------------------------------------

Dr Jacklin will be absent form the practice for 6 weeks until the 14th of June 2013. Dr Mitford (who may already be known to you) will be taking care of Dr Jacklin's patients during this time.

Further Information

Survey Results

Survey Report