Coronavirus (COVID-19)

Swan Medical Group would like to remind all patients to NOT attend the surgery if you think there is a possibility that you have been infected with Coronavirus. Instead, you should isolate yourself at home and check the online 111 symptom checker on the following website: https://111.nhs.uk/service/covid-19 , this will guide you through any next steps to take.

FUTURE TRAVEL: If you are planning to travel please visit the following website for advice and up to date information:  https://www.gov.uk/guidance/travel-advice-novel-coronavirus , your GP cannot help you with this query.

GENERAL ADVICE: for general advice on Coronavirus please go to: https://www.nhs.uk/conditions/coronavirus-covid-19/ , this includes common questions and where to seek further advice if necessary.

FURTHER INFORMATION: Further information for patients from Public Health England can be found at: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

HAND HYGIENE IS OF UTMOST IMPORTANCE, PLEASE ENSURE YOU WASH YOUR HANDS THOROUGHLY AND SNEEZE INTO A TISSUE, OR INTO THE CROOK OF YOUR ELBOW.

We are encouraging all patient to use online services to order their prescriptions instead of attending the surgery, and the use of electronic prescriptions to pharmacies, PLEASE CLICK HERE FOR ELECTRONIC PRESCIPTIONS.

We also would like to encourage the use of our online ‘Contact your Doctor online’ services from our website homepage.

Thank you for your patience at the busy time.

Patients with underlying health conditions: If you have an underlying condition such as Diabetes, Asthma, anxiety etc, please follow this LINK which provides useful information & guidance:

Temporarily through COVID-19 there will be an increase in the timeframe of receiving and processing prescription requests currently 3 days extending to 5.

Due to operational difficulties and staff shortages, we have taken the difficult decision to temporarily stop our extended hours clinics until further notice, this includes:

Swan Surgery: · Tuesday 7-8am · Friday 7-8am · Saturday 8-11am

Liphook Village Surgery: · Tuesday 18.30-19.30

We apologise for any inconvenience caused.