What is Patient Access?

You can now access our GP services at home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.  Patient Access is also available on a mobile app which is free for iOS and Android users. If you register with Patient Access the following facilities are available to you:

  • Booking, view, amend, cancel and print telephone appointments
  • Order, view and print a list of their repeat prescriptions
  • View allergies, adverse reactions and medications
  • Access to detailed coded medical record

It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘summary care record’ version currently available online). There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health.  Before access to your Detailed Coded Record is granted, your medical records will be fully checked by a clinician. It may therefore take 14 days from submitting your application for this access to be granted.

Is my information secure?

All information that is sent to the surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted.  Only you and your GP surgery are able to see this information.

A registration letter will be created at reception for you which will include a PIN number, practice ID, Access ID and your NHS number. All of these details will be needed to create your patient access account.

To complete the registration process you will then need to visit the Patient Access website.

To learn more about Patient Access or to apply please see the below:

Patient Access Guidance Notes

Patient Access Application Form

Patient Access Website

Patient access FAQs