Operations Manager – Primary Care Network (PCN)

Operations Manager – Primary Care Network (PCN)


Full-time or Part-time (minimum 25 hrs per week)
Monday to Friday, flexibility with working hours

£26,500 to £30,000 per year,
pro rata for part time hours


Job Summary:

East Hampshire Primary Care Network (PCN) is a group of 9 GP practices who collectively provide enhanced medical services to patients.

The post holder would be employed by Swan Medical Group, on behalf of East Hants PCN. This is a mobile role so the post holder will need to be comfortable travelling within the PCN.

As part of the Management team for East Hampshire Primary Care Network, provide leadership and management to ensure the smooth ‘day to day’ running of PCN activities and have specific responsibility for overseeing PCN teams of staff.  Provide line management to PCN employed staff including Social Prescribers, Clinical Pharmacists, Physiotherapists, Dieticians, Care Co-Ordinators and the Support Officer.  Provide support to the PCN Business Manager and deputise as required.



  • Represent the PCN in stakeholder meetings, ensuring proactive engagement with the local community and partner organisations.
  • In conjunction with the PCN management team, develop strategies to address population health management and to tackle health inequalities.
  • Engage with practices, and key stakeholders, to develop a shared purpose for the PCN.
  • Working with the Clinical Director and PCN Business Manager, develop a workforce plan for the PCN.

Human Resources

  • Create an environment where good staff morale and wellbeing is evident.
  • Create a culture of inclusivity, team working and belonging.
  • Provide workforce support to include planning, recruitment and on boarding.
  • Assist and oversee staff induction and training and ensure that all staff are adequately trained, and supported, to fulfil their role.
  • Conduct effective staff appraisal for the teams that you manage ensuring appropriate monitoring and development systems are in place.
  • Use SMART objectives to motivate and enhance performance and output.
  • Performance manage when necessary.
  • Be responsible for PCN staff development and ongoing professional training.
  • Assist in planning, implementation and monitoring of training to ensure that all staff complete mandatory training requirements.
  • Support and mentor staff, both as individuals and as team members.
  • Coordinate and ensure optimum staffing levels at all times to ensure efficient services to patients and support to practices.
  • Authorise and manage staff annual leave requests within policy guidelines. while supporting rotas and individual needs.
  • Conduct exit interviews before staff leave.
  • Consider Flexible Working Requests within specified timescales, liaising with the HR manager where appropriate.
  • Ensure full compliance with policies and procedures at all time.
  • Ensure compliance with employment law and Government guidance, consulting or escalating to the HR Manager as required.
  • Conduct Investigations, Disciplinary Hearings and Grievance hearings as required.
  • Provide notetaking support when required.
  • Conduct Risk Assessments as required


  • Maintain and develop PCN led services to meet the needs of the local population.
  • Have oversight of the PCN Direct Enhance Service requirements and associated Enhanced Services provided.
  • Ensure the smooth operational running of PCN patient services where required, to include developing Rota and appointment booking templates.
  • Manage relevant budgets.
  • Provide, collect and collate relevant statistics for PCN activities, prepare reports and undertake research in order to provide relevant information, to meet targets and ensure the efficient, and cost effective running, of the PCN.
  • Participate in the planning, development and implementation of systems and procedures for patient advice and information.
  • Support PCN meetings through development of agendas, ensuring accurate and useful notes, and overseeing actions.
  • Keep abreast of the latest development in Primary Care IT and work with practices to capitalise digital requirements.
  • Motivate, support and monitor staff in the use of IT; assist with the organisation of IT training and subsequent evaluation.
  • Assist with updating of the PCN website and ensure it is kept current.
  • Act to ensure the PCN is fully compliant with all GDPR legislation and staff are appropriately trained in this respect.


  • Be a point of contact for system partners and stakeholders, to maintain and improve relationships and services, and ensure effective contract management.
  • Build and maintain effective working relationships with the broader primary health care team within the PCN, bringing people together.
  • Assist the Clinical Director and PCN Business Manager with creating and implementing a PCN development plan to include practices and key stakeholders.
  • Ensure open, transparent and effective communications.
  • Use effective networking to learn from neighboring and national PCNs.

A full Job Description is available on request to: Odette.kuc@nhs.net

Please provide your CV and a covering letter clearly stating your motivation for applying for this role and what you believe you could bring to the PCN.

Please ensure you include a daytime contact telephone number.

This position is available for an immediate start.

Closing date for applications is 23rd April 2021

Clinical Pharmacist – East Hampshire Primary Care Network

 Swan Medical Group, recruiting on bealf of East Hampshire Primary Care Network, has a rare opportunity for a Clinical Pharmacist. The post holder will support 9 GP Practices, and their multi-disciplinary teams, and provide expertise in clinical medicines management.

Job Summary

The Clinical Pharmacist will provide face to face structured medication reviews, review of patients with polypharmacy including those within residential care homes and those with multiple comorbidities. Additionally the role will require them to manage long term conditions, medicines on transfer of care and systems for safer prescribing, repeat prescription authorisation, and reauthorisation, as well as acute prescription requests. This is in line with the public health and social care needs of patients in the GP practices within East Hants Primary Care Network (PCN).

The post holder will also provide leadership on quality improvement and clinical audit as well as managing some aspects of the Quality and Outcomes Framework and in delivery of the PCN specifications.

The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver an excellent service within General Practice.

The Post holder will be supported to develop their role and become a non-medical prescriber, if that qualification is not already held.

Key Duties and Responsibilities:

  • Patient facing Long-term Condition Clinics
  • Domiciliary Clinical Medication Reviews
  • Patient facing Care Home medication Reviews
  • Risk stratification
  • Unplanned hospital admissions- review the use of medications
  • Management of common/minor/self-limiting ailments
  • Management of medicines at discharge from hospital
  • Medicine information to practice staff and patients
  • Information management and analysis
  • Medicines quality improvement and safety
  • Education and Training to primary healthcare teams
  • Signposting

The above list is not exhaustive

  • A full job description is available on request
  • Must be registered with the General Pharmaceutical Council
  • A DBS check will be required

Please apply with your up to date CV, and a covering letter, stating why this position interests you and your suitability for the role.

Send to: Odette.kuc@nhs.net

Part-time or full time hours: 24-36 per week

Salary: £38,000 – £41,000 depending on qualification’s and experience

COVID-19 precautions

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place
  • Lateral Flow test kits provided

First Contact Practitioner – Physiotherapist – East Hants Primary Care Network

We have a new position available for an experienced Physiotherapist to take on the role of First Contact Practitioner for East Hampshire Primary Care Network.

The role is available either full-time or part-time job share.

Salary: £39,000 to 52,000 – negotiable dependent on qualifications and experience

Job Summary

East Hants Primary Care Network (PCN) is a forward thinking Network of 9 practices within East Hampshire covering circa 80,000 patients. Keen on developing local services for our patients, First Contact Physiotherapy has been highlighted as a key development need for our population. This role will be central to this objective and key to the development of a PCN led, Healthier Lifestyle work force.

The post holder will be a key member of the East Hants Primary Care Network Clinical Delivery Team and employed by Swan Medical Group as the PCN Lead practice. They will be required to work alongside the PCN Leadership team and Clinical Practitioners to deliver First Contact Musculoskeletal support to our patients and help develop our PCN led Healthier Lifestyle team. This role is based on the musculoskeletal core capabilities framework and will fulfil.

The key responsibilities and person specification below outline the tasks, responsibilities and outcomes required of the role. The job holder may be asked to carry out other duties as may be reasonably required by their experience and role at the request of the PCN.

Key Responsibilities

The First Contact Physiotherapist has the following key responsibilities; to:

1) Provide clinical expertise, acting as a first-contact physiotherapist making decisions about the best course of action for patients’ care (including in relation to undifferentiated conditions). This will involve seeing patients, without prior contact with their GP (where the service is designed as such), in order to establish a rapid and accurate diagnosis and management plan. independently, without day to day supervision, to assess, diagnose, triage, and manage patients, taking responsibility for prioritising and managing a caseload of the PCN’s Registered Patients;

2) work as part of a multi-disciplinary team in a patient facing role, using their expert knowledge of movement and function issues, to create stronger links for wider services through clinical leadership, teaching and evaluation;

3) develop integrated and tailored care programmes in partnership with patients, facilitate behavioural change, optimise individuals’ physical activity, mobility, and utilising a range of first line treatment options including self-management, referral to rehabilitation services and social prescribing;

4) make use of their full scope of practice, developing skills relating to independent prescribing, injection therapy and investigation to make professional judgements and decisions in unpredictable situations, including when provided with incomplete or contradictory information. They will take responsibility for making and justifying these decisions;

5) manage complex interactions, including working with patients with psychosocial and mental health needs, referring onwards as required and including social prescribing when appropriate;

6) communicate effectively with patients, and their carers where applicable, complex and sensitive information regarding diagnoses, pathology, prognosis and treatment choices supporting personalised care;

7) implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training;

8) develop integrated and tailored care programmes in partnership with patients through:

  1. i) effective shared decision-making with a range of first line management options (appropriate for a patient’s level of activation);
  2. ii) assessing levels of Patient Activation to support a patient’s own level of knowledge, skills and confidence to self-manage their conditions, ensuring they are able to evaluate and improve the effectiveness of self-management interventions, particularly for those at low levels of activation;

iii) agreeing with patient’s appropriate support for self-management through referral to rehabilitation focussed services and wider social prescribing as appropriate; and

  1. iv) designing and implementing plans that facilitate behavioural change, optimise patient’s physical activity and mobility, support fulfilment of personal goals and independence, and reduce the need for pharmacological interventions;

9) request and progress investigations (such as x-rays and blood tests) and referrals to facilitate the diagnosis and choice of treatment regime including, considering the limitations of these derived from these and the relative sensitivity and specificity of particular tests diagnostic services, interpret and act on results and feedback to aid patients’ diagnoses and management plans; and

10) be accountable for decisions and actions via Health and Care Professions Council (HCPC) registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice.

Qualifications and Experience Required

  • Completion of an undergraduate degree in Physiotherapy
  • A Masters level qualification or the equivalent specialist knowledge, skills and experience
  • Registered with the Health and Care Professions Council
  • Member of the Chartered Society of Physiotherapy (CSP)
  • Hold relevant public liability insurance
  • May hold or be working towards a prescribing qualification
  • May hold or be working towards a postgraduate physiotherapy qualification

A full Job Description is available on request.

To apply, please forward your CV, and a cover letter explaining why you feel this role is a good fit for you, or for further information:

Email:  Odette.kuc@nhs.net

Management Support Administrator

Swan Medical Group consists of two GP Practices in Liphook, and Petersfield in Hampshire. This role will be primarily based in our Liphook Surgery.

We have a unique opportunity for an efficient and experienced Support Administrator to provide temporary cover for a period of maternity leave.

Job Summary

To support the Management team in providing the day to day Business Support Function, including Patient Services, Information Technology and Facilities Management.

This post will provide direct support to the management team, aiming to improve the overall effectiveness of Swan Medical Group. The responsibilities listed below describe a range of activities however this summary is not prescriptive or exhaustive. The needs of this Patient focused business will always come first so a flexible attitude and approach is required. Every day is different and presents new challenges and priorities on an ongoing basis.

Job Responsibilities:

Business Support

To act in direct support of the Management Team on operational matters

Assist the management team with the smooth day to day running of the practice with specific responsibility for operations at the Liphook site.

  • Create an environment where good staff morale & wellbeing are evident
  • Support the introduction of new projects
  • Work with the management team to ensure staff induction and training is effective and that all staff are adequately trained to fulfil their role
  • Assist in planning, implementing and monitoring training
  • Support the management team to co-ordinate optimum staffing levels at all times providing efficient services to patients and support to doctors
  • Work with the management team to initiate and participate in new policies and procedures. Aid and improve practice organisation and provision of services for members of the practice team
  • Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Patient Services

  • Provide a point of contact within the practice for patients and visitors to the surgery
  • Contribute to the effective running of the complaints management system
  • Participate in the planning, development and implementation of systems and procedures for patient advice and information

Information Management and Technology

Liaise with CCG, EMIS and IT contractors as required to ensure the smooth operation of all practice computer system.

  • Motivate, support and monitor staff in the use of IT; assist with the organisation of IT training where required
  • Assist with updating the practice website, patient newsletters, and practice social media channels
  • Ensure that all information held centrally by the practice relating to a patient’s medical treatment, personal details & registration details remain confidential to the practice & patient
  • Assist the management team with the responsibility for practice and staff compliance with Information Governance (IG) and GDPR policies and ensure staff are monitored for compliance where appropriate
  • With the management team, assist and contribute to staff training on Information Governance (IG) when required as per IG/GDPR policies and ensure that all relevant IG policies are adhered to

Facilities Management

  • Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
  • Arrange appropriate maintenance for the Liphook site and monitor agreed contracts for the following:
  • General Building and Furnishings
  • Security
  • Fire Prevention
  • Equipment Repairs (including IT)
  • Arranging Portable Appliance Testing


  • Maintain awareness and compliance with practice Health & Safety policies and procedures and ensure these are adhered to across the practice
  • Maintain a regular oversight of public areas
  • Identify and report potential efficiencies

A full Job Description is available on request

Please send your CV to Odette.kuc@nhs.net. Please include a cover letter outlining your interest in this position and suitability for the role.

Hours: Full time or part time 24-36 hours

Salary: £10.00 – £12.00 per hour depending on qualifications and experience